Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Gala Technology Service Desk
  1. Gala Technology Service Desk
  2. SOTpay Service Desk

SOTpay Service Desk

Welcome! You can raise a request for the SOTpay Service Desk using the options provided.

  • Assistance

    Need help or found a bug? Select this to request assistance.

  • Submit feedback or a complaint

    Provide feedback or submit a complaint.

  • New Vendor Request

    Request set up of a new Vendor.

  • New Connect Merchant Request

    Request set up of a new merchant in SOTpay Connect.

Powered by Jira Service Management
{"xsrfToken":"e34d556b60f5d749911617abbc0c0e3cf670a8e4_lout","branding":{"id":"1","key":"ssd","name":"SOTpay Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0a447d","headerLinkHoverBGColor":"#0a447d","headerBadgeColor":"#0a447d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6f78f920-411a-436c-b335-d3275ea5060c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWM5OGE1Yy00M2U0LTRlMzItOGRkYi00MzVjZmY5OGQ5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmNzhmOTIwLTQxMWEtNDM2Yy1iMzM1LWQzMjc1ZWE1MDYwYyI6WyJyZWFkIl19LCJleHAiOjE3NzY3NTM2NzUsIm5iZiI6MTc3Njc1MzA3NX0._Yj_A3NFe_wW4-6V-ZZQXlZ8cedNHighYCkXunSARMs&client=15c98a5c-43e4-4e32-8ddb-435cff98d98c&mode=fit","logoId":"6f78f920-411a-436c-b335-d3275ea5060c","isLogoAvailable":true,"helpCenterTitle":"Gala Technology Service Desk","sharedPortalName":"Gala Technology Service Desk","userInitialAnnouncementMessageWiki":"<p><a href=\"https://status.sotpay.co.uk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">SOTpay Status Page</a></p>","translations":{"en-US":{"helpCenterTitle":"Gala Technology Service Desk","sharedPortalName":"Gala Technology Service Desk","announcementMessage":"[SOTpay Status Page|https://status.sotpay.co.uk]","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0b2262","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e8942fce-54ca-44d3-b2b1-cff258c48d70/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWM5OGE1Yy00M2U0LTRlMzItOGRkYi00MzVjZmY5OGQ5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4OTQyZmNlLTU0Y2EtNDRkMy1iMmIxLWNmZjI1OGM0OGQ3MCI6WyJyZWFkIl19LCJleHAiOjE3NzY3NTM2NzUsIm5iZiI6MTc3Njc1MzA3NX0.8wQvHHLRI5wN87BzQL_YTgEbPCrGJ3RV0d13EzibrBg&client=15c98a5c-43e4-4e32-8ddb-435cff98d98c&height=300&mode=fit","bannerMediaApiFileId":"e8942fce-54ca-44d3-b2b1-cff258c48d70","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ssd","projectId":10008,"serviceDeskId":1,"name":"SOTpay Service Desk","description":"<p>Welcome! You can raise a request for the SOTpay Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Assistance","descriptionHtml":"<p><b>Please read the following to ensure your request is dealt with as quickly and efficiently as possible:</b></p>\n<ul>\n <li>If your request relates to a specific transaction, please include the URN (or an example URN if it’s about multiple transactions).</li>\n</ul>\n<ul>\n <li>If your request relates to your account or a password reset, please include the URL of the specific system (as we look after multiple systems, we need to know which system the account is on).</li>\n</ul>\n<ul>\n <li>If your request is reporting an error, please ensure you've detailed the steps required to reproduce it and a screenshot (if possible).</li>\n</ul>","callToAction":"Assistance","introHtml":"<p>Need help or found a bug? Select this to request assistance.</p>","icon":10590,"iconUrl":"https://galatechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[1],"key":""},{"id":"55","name":"New Connect Merchant Request","descriptionHtml":"<p>Please complete this form as thoroughly and precisely as possible.</p>","callToAction":"New Connect Merchant Request","introHtml":"<p>Request set up of a new merchant in SOTpay Connect.</p>","icon":10587,"iconUrl":"https://galatechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[1],"key":""},{"id":"16","name":"New Vendor Request","descriptionHtml":"<p>Please complete this form as thoroughly and precisely as possible.</p>","callToAction":"New Vendor Request","introHtml":"<p>Request set up of a new Vendor.</p>","icon":10587,"iconUrl":"https://galatechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[1],"key":""},{"id":"88","name":"Submit feedback or a complaint","descriptionHtml":"<p><b>This portal forms part of our BS EN ISO 9001:2015 Quality Management System.</b></p>\n<ul>\n <li>Please include the URL of the specific system (as we look after multiple systems, we need to know which system the request relates to).</li>\n</ul>","callToAction":"Submit feedback or a complaint","introHtml":"<p>Provide feedback or submit a complaint.</p>","icon":10588,"iconUrl":"https://galatechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[1],"key":""},{"id":"121","name":"Certificates & Domains","descriptionHtml":"","callToAction":"Certificates & Domains","introHtml":"","icon":10511,"iconUrl":"https://galatechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"18","name":"New Whitelabel Request","descriptionHtml":"<p><a href=\"https://galatechnology.atlassian.net/servicedesk/customer/portal/1/article/2447966209?src=-668091686\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Whitelabelling Guide</a></p>","callToAction":"New Whitelabel Request","introHtml":"<p>Request set up of a new Whitelabel.</p>","icon":10591,"iconUrl":"https://galatechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,88,16,55]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"199e429c-dd0b-3ff5-ab76-1473288455fb","appLinkName":"System Confluence","appLinkUrl":"https://galatechnology.atlassian.net/wiki","spaceKey":"SP","spaceName":"SOTpay (public)","spaceUrl":"https://galatechnology.atlassian.net/wiki/spaces/SP","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":1,"kbLinkDomainURLs":["https://galatechnology.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWM5OGE1Yy00M2U0LTRlMzItOGRkYi00MzVjZmY5OGQ5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTU1MzA0OTkzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzY3NTQyNzUsIm5iZiI6MTc3Njc1MzA3NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.KgF28Sf1bu20mqMdMzIauUsqFwddxneJ7A2uvysulNQ","targetCollection":"upload-user-collection-553049930","endpointUrl":"https://api.media.atlassian.com","clientId":"15c98a5c-43e4-4e32-8ddb-435cff98d98c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Gala Technology Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://galatechnology.atlassian.net/wiki","kbLinkDomainURLs":["https://galatechnology.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=galatechnology","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e34d556b60f5d749911617abbc0c0e3cf670a8e4_lout","baseUrl":"https://galatechnology.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://galatechnology.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"15c98a5c-43e4-4e32-8ddb-435cff98d98c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a48b37da59cb4e08ae8fc7c178df81b8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://galatechnology.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}